Technical Questions
Which direction should I mount my gas springs?
Gas springs should be mounted ROD END DOWN for proper lubrication. View our Gas Spring & Strut Mounting Recommendations.
If I have a 50 lbs lid, do I just need 50 lbs springs?
Gas springs need to be sized to properly support and assist the weight of the lid, but this is based more on position than size. Consult IGS Technical for installation recommendations for your particular application. View our Gas Spring & Strut Design Services.
Is the gas spring force adjustable?
Only Custom Line springs with a release valve option can be REDUCED from the original force. Gas Spring & Strut Release Valves
Can gas springs be "re-gassed"?
Gas springs are self-contained, and are not repairable. A spring that has lost some or all of its force has damaged main seals, and cannot be "re-gassed", and should be replaced. Service and Repair Recommendations
Do I need any special tools to install a gas spring?
Typically gas springs are installed EXTENDED and can be installed with simple hand tools. DO NOT install gas springs COMPRESSED.
When it's cold, why does my gas spring not lift properly?
Gas springs are pressurized containers, and the force will vary with temperature, dropping in force as the temperature falls. Temperature affect on Gas Spring & Strut
What is the longest stroke available?
IGS Inc stock springs with strokes up to 20”, but custom OEM designs can exceed 60” of stroke.
My gas spring broke at the threads, why?
Gas springs need to be installed in line with no more than a 12% offset at the mounting points. Greater than this will side load the spring and damage the main seal or snap off the ball stud if forces are great enough. Also, end fittings must be screwed tight to the rod & tube shoulders. Ball stud flats must be flush with the mounting surface.
Can I use your standard gas springs in an outdoor application?
Our standard carbon steel gas springs are provided with chrome plated or black nitride rod and Painted tube assembly to provide a minimum level of corrosion resistance. In general standard carbon steel gas springs carry a minimum 44 hour salt spray rating. For salt air environments we carry a full line of stainless steel gas springs and can offer alternate materials including Aluminum.
What is the proper way to select a gas spring into my OEM design?
IGS offers free design assistance for any OEM application. We design solutions! Gas Spring & Strut Design Services
Do IGS gas springs comply with RoHS requirements?
Yes. Our gas springs are all REACH-compliant and manufactured in accordance with the RoHS directives.
CE Marking
IGS Gas Spring do not fall under the machinery guideline 98/37/EG or 2006/42/EG and are not therefore obligated to be CE marked.
Can I return springs for recycle to IGS?
Gas springs that have been completely degassed can be disposed of according to local metal recycling laws.
Sales Questions
Is there a minimum order quantity?
Order quantity restrictions apply. Please visit our How To Order page.
Can I order a specially designed spring?
IGS manufactures Custom designs for any new or redesigned OEM equipment. Service and Repair Recommendations
I have a spring from another manufacturer, can IGS cross-reference it?
Gas springs vary in design, but most can be crossed to similar IGS springs to suit the application. IGS does not provide replacements for OEM custom springs.
Can I place an order and pay over the phone?
No, we require a written order. Please contact customerservice@indgassprings.com and download our Purchase Order Form.
What types of payments are accepted?
Credit terms can be extended upon approval. Please complete the Credit Request form for a review. Credit Cards and additional payment options can also be arranged. Download our Credit Request Form and Credit Card Authorization Form.
Can I buy your springs at the retail level?
IGS Inc does not provide retail Sales, and cannot sell to individuals. Orders can only be accepted from companies with a Federal Tax ID.
RV Gas Spring Help
I have gas springs on my RV/camper bed but it won’t lift of lower properly. What should I do?
You should contact the dealer or manufacturer of the RV or camper for any service or warranty issues. The gas springs were designed to be used with all of the original equipment, mattress, bedding etc, so make sure that all of this is in place and on the bed before attempting to raise or lower it. If all of the original material is on the bed and it still is not operating properly, contact the dealer or manufacturer of the RV/camper to see if it is covered under their warranty or service plan. If not you will have to contact a retail distributor of gas springs as IGS can not sell to end user individuals or at a retail level.
Ends stripped off of my entry door gas spring. Is the spring still good?
Manually compress the spring. If the rod (smaller rod) extends out on its own the spring is good and end fittings can easily be replaced with part number F06-VB10-18. Available from Western Hardware.
I’m unable to find my entry door spring (89Z100211BB0067) on your website. How do I find a replacement?
This item has been replaced by item 66Z100178XX0067 and is available from Western Hardware.